MS-721: Plan, configure, and manage collaboration communications systems with Microsoft Teams

Length: 5 Day(s)     Cost:$3650 + GST

= Scheduled class     = Guaranteed to run     = Fully booked

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LOCATION August September October November
Auckland
Hamilton
Christchurch
Wellington
Virtual Class

The MS-721T00: Plan, configure, and manage collaboration communications systems course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.


Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools


This course is aimed at

  • Collaboration Engineers
  • Teams Administrators
  • System Engineers
  • IT Administrators

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics

After attending this course, students will be able to:

  • Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
  • Manage Teams meetings, webinars, and town halls
  • Configure Microsoft Teams Rooms and Surface Hub devices
  • Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
  • Apply identity and access management best practices

Plan and design Teams collaboration communications systems
  • Introduction to Teams meetings and calling
    • Differentiate between different meeting and events types in Teams.
    • Identify Teams Phone scenarios and PSTN options.
    • Identify usage scenarios for auto attendants and call queues.
    • Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
    • Plan for Microsoft 365 Copilot in Teams
  • Plan for Teams Phone
    • Plan for a basic Teams Phone deployment.
    • Plan for advanced Teams Phone calling options.
    • Plan for Teams phones and devices.
  • Plan for Microsoft Teams Rooms and shared meeting spaces
    • Select the most suitable Teams Rooms configuration for your organization.
    • Plan and design modern, intelligent workspaces that foster collaboration.
    • Choose the appropriate licenses and devices based on your organizational needs.
    • Integrate third-party meeting services for a seamless hybrid work experience.
    • Manage and monitor Teams Rooms devices effectively to ensure optimal performance.
  • Plan and optimize network performance for Teams media
    • Describe network requirements for optimal performance in Teams
    • Evaluate bandwidth requirements with the Teams Network planner
    • Assess a network using the Teams Network Assessment Tool
    • Optimize network and WiFi for media flow
    • Optimize media flow with QoS
  • Configure and deploy Teams Phone
    • Configure emergency calling addresses
    • Manage Microsoft Calling Plan numbers
    • Setup and manage Operator Connect and Teams Phone Mobile
    • Understand Teams Phone policies and configuration options
  • Configure and deploy Teams Phone with Direct Routing
    • Explain how to configure and connect a Session Border Controller (SBC).
    • Describe the process for configuring simple and advanced voice routing.
    • Describe how to provision users, implement number translation, create, and assign dial plans.
    • Explain how to configure and connect a Survivable Branch Appliance (SBA).
  • Extend Teams Phone with additional services
    • Describe how Teams Phone interacts with other Microsoft services.
    • Configure and integrate third-party policy-based compliance recording.
    • Configure and integrate third-party contact center solutions.
    • Design and register Voice Bots for custom developed solutions
Manage Teams collaboration communications systems
  • Manage meetings and events experiences
    • Describe meetings and events in Microsoft Teams
    • Manage audio conferencing policies and settings
    • Manage meeting policies and settings
    • Manage webinars, town halls and virtual appointments.
    • Configure Teams policies and settings for Microsoft 365 Copilot.
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
    • Create a security group
    • Create and assign a messaging policy in the Teams admin center
    • Create a meeting policy in Teams admin center and assign it with PowerShell
    • Lab: Create and assign a messaging policy in Teams admin center
    • Lab: Create a meeting policy and assign with PowerShell
  • Configure and manage voice users
    • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
    • Enable users for Direct Routing.
    • Manage per-user options for Teams Phone.
  • Configure auto attendants and call queues
    • Describe the differences between auto attendants and call queues.
    • Design an auto attendant to gather information from callers.
    • Explain how to set up auto attendants to implement your plan.
    • Demonstrate how to plan call queues to manage many callers.
    • Describe how to configure call queues to alert agents and route calls.
    • Explain how to plan licensing for auto attendants and call queues.
  • Configure, deploy, and manage Teams devices
    • Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
    • Differentiate between the different options for deployment and management of devices.
    • Deploy Teams phones and Teams displays.
    • Configure Teams Phone for Microsoft Teams Rooms.
    • Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
  • Guided Project - Prepare meeting room experiences
    • Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
    • Create dynamic groups following best practice
    • Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
    • Configure room mailbox properties
    • Lab: Create dynamic security group
    • Lab: Configure security settings
    • Lab: Create room resource accounts
    • Lab: Configure mailbox properties
  • Monitor and troubleshoot Teams collaboration communications systems
    • Diagnose and troubleshoot phone number assignment
    • Diagnose and troubleshoot Microsoft Teams client issues
    • Diagnose and troubleshoot call failures and quality issues
    • Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
    • Diagnose and troubleshoot Direct Routing issues
    • Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

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