Insights

Why Emotional Intelligence (EQ) is a key skill in today’s workplace

In a world where technology evolves faster than ever, one human skill continues to stand out as irreplaceable: EQ. More than just a buzzword, emotional intelligence is recognised as a critical workplace skill, driving team success, employee engagement, and long-term retention — and investing in EQ training is proving to be a lever for success for organisations across New Zealand and beyond. 

What Is emotional intelligence? 

Emotional intelligence refers to the ability to recognise, understand, and manage your own emotions and those of others. It includes skills like empathy, self-awareness, emotional regulation, and effective communication. In the workplace, these abilities help people navigate stress, collaborate better, and respond thoughtfully to challenges. 

Boosting employee engagement 

Employees who feel understood and valued are more likely to be engaged. EQ training helps managers and team leaders develop the skills to listen actively, respond with empathy, and create psychologically safe environments. When people feel heard, they’re more motivated to contribute, take initiative, and go the extra mile. 

In fact, studies show that teams led by emotionally intelligent managers report higher levels of job satisfaction and productivity. EQ helps leaders connect with their teams on a human level, not just through KPIs and deadlines, but through trust, encouragement, and shared purpose. 

Reducing turnover 

High turnover is costly, both financially and culturally. One of the most common reasons employees leave is poor management or toxic workplace dynamics. EQ training addresses this by equipping leaders and staff with tools to manage conflict, give constructive feedback, and build stronger relationships. 

When people feel respected and supported, they’re more likely to stay. Emotional intelligence fosters a culture of inclusion and belonging, where employees feel safe to express concerns, ask for help, and grow professionally. This kind of environment not only retains talent but attracts it. 

Improving team dynamics 

Workplaces thrive when teams collaborate effectively. EQ plays a vital role in helping individuals understand different perspectives, manage interpersonal tensions, and work toward shared goals. It encourages open communication, reduces misunderstandings, and builds resilience in the face of change. 

In diverse teams — where backgrounds, personalities, and working styles vary — emotional intelligence helps bridge gaps. It allows people to appreciate differences, adapt their communication styles, and build trust across departments and roles. 

Why now? 

As hybrid work models and digital collaboration tools become the norm, emotional intelligence is more important than ever. Remote work can make it harder to read body language or pick up on emotional cues, which means EQ skills like empathy and active listening are essential for maintaining strong connections. 

Plus, in a fast-paced, tech-driven world, burnout and stress are real risks. EQ helps individuals manage their own emotional wellbeing and support others through challenges — creating healthier, more sustainable workplaces. 

Investing in EQ training 

Forward-thinking organisations are now prioritising EQ development through workshops, coaching, and leadership programmes. These initiatives don’t just benefit individuals — they transform entire teams and cultures. 

At ACE we believe emotional intelligence is not just a soft skill — it’s a strategic advantage. Whether you're a manager looking to lead with empathy or a team member wanting to improve collaboration, EQ training can unlock new levels of performance and satisfaction. 

Ready to build a more emotionally intelligent workplace? 
Let’s talk about how ACE can support your team with tailored training solutions that drive real results.