ITIL® Foundation (Version 5)
= Scheduled class
= Guaranteed to run
= Fully booked
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| Virtual Class |
The ITIL® Foundation (Version 5) course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today's fast€‘moving, AI€‘enabled environments. Participants will explore the ITIL Service Value System, guiding principles, value co€‘creation, the digital product and service lifecycle, and the four dimensions of service management€”equipping them to improve collaboration, consistency, and value delivery across their organisation.
Advance your career with the ITIL® Foundation course, crafted by the creators of ITIL®: Course, Online proctored exam voucher, Offical eBook and Online Training Material, all in one bundle!
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
This course is ideal for anyone involved in delivering, supporting, or improving digital products and IT€‘enabled services. Suitable for all career stages, it is valuable for IT professionals, business staff who work with IT teams, service managers, product owners, and anyone seeking a common framework to enhance communication and outcomes across the organisation.
There are no formal prerequisites for the ITIL Foundation (Version 5) course. A general interest in digital services or IT operations is helpful, but not required.
- Gain a strong understanding of how modern digital products and services are created, delivered, and continuously improved.
- Learn ITIL€™s guiding principles and how they support better decision€‘making and more effective collaboration.
- Understand the ITIL Service Value System and Four Dimensions of Service Management for a holistic, integrated approach.
- Build confidence using consistent practices that improve service quality, speed, and customer experience.
- Prepare for the globally recognised ITIL® Foundation (Version 5) certification exam, enabling further ITIL progression.
Module 1: Key Concepts of Digital Product & Service Management
- Core concepts of digital products, services, outcomes, costs, risks, experience, and sustainability
- How value is co€‘created between providers, consumers, and stakeholders
Module 2: The Four Dimensions of Service Management
- Organisations & People
- Value Streams & Processes
- Information & Technology
- Partners & Suppliers
Module 3: ITIL Service Value System (SVS)
- Guiding Principles
- Governance
- Service Value Chain
- Management Practices
- Continual Improvement
Module 4: The Digital Product & Service Lifecycle
- Purpose of each lifecycle activity
- Discovery, design, build, deliver, operate, support
- Integrating lifecycle activities to create value
Module 5: ITIL Management Practices
- Overview of practice categories
- How official practice guides support consistent ways of working
The ITIL® Foundation Package includes:
- Online proctored exam voucher
- Official eBook
- Online training material
The ITIL® Foundation Examination is:
- 60 Minutes Duration
- 40 Multiple Choice Questions
- 65% Minimum required score to pass
- Closed book
- No Prerequisites