The ITIL® Foundation (Version 5) course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today's fastmoving, AIenabled environments. Participants will explore the ITIL Service Value System, guiding principles, value cocreation, the digital product and service lifecycle, and the four dimensions of service managementequipping them to improve collaboration, consistency, and value delivery across their organisation.

Embark on a transformative learning experience that supports your professional development, at your own pace and from your own space. ITIL® Official eLearning is designed to empower you with a dynamic, flexible, personalised, and engaging approach that enables you to sharpen your skills and reach your educational objectives.

There are three purchase options for you to choose from:

• Exam Prep: For learners who prefer to prepare for exam success on their own.
• eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
• eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.

The ITIL® Foundation - Self-paced eLearning package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)
• Interactive e-Learning (quizzes and knowledge checks)
• Auto-marked Sample Papers

Explore the eLearning Demo: Step into our eLearning platform and discover how it can elevate your learning with engaging, interactive content. Take a Quick Preview

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This course is ideal for anyone involved in delivering, supporting, or improving digital products and ITenabled services. Suitable for all career stages, it is valuable for IT professionals, business staff who work with IT teams, service managers, product owners, and anyone seeking a common framework to enhance communication and outcomes across the organisation.

There are no pre-requisites for the Foundation course. However, it is assumed that course participants are working or have worked in an IT environment or equivalent.

Why choose ITIL® (Version 5) Official eLearning?

• Flexibility at your fingertips: your learning, your way
• Self-directed learning: take the lead in your education
• An engaging learning environment: make learning enjoyable and effective
• Real-time feedback and progress tracking: stay on top of your learning journey
• Unparalleled quality: learn from the best
• Personalised: customise your learning experience to your needs
• Support when you need it: your success, our commitment
• Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

Embrace the eLearning Revolution: Delivered through Canvas Learning Management System (LMS), the ITIL® (Version 5) Official eLearning will revolutionise your learning experience.

• An engaging multimedia approach
• Interactive elements
• Multi-level learning structure that accommodates individual preferences
• Quizzes and knowledge checks to ensure seamless progress tracking
• Mobile-friendly, responsive content available through the student mobile app

The aim is to provide you with an understanding of:

• How the ITIL® (Version 5) service management framework has evolved to adopt modern technologies and ways of working.
• The common language and the key concepts of ITIL®.
• The overall understanding of how to manage modern IT-enabled services.
• How to use the ITIL® (Version 5) guidance to improve your work and the work of the organization.

Bite-sized learning modules can include:

• Module 1 | Key Concepts of Digital Product & Service Management
• Module 2 | The Four Dimensions of Service Management
• Module 3 | ITIL Service Value System (SVS)
• Module 4 | The Digital Product & Service Lifecycle
• Module 5 | ITIL Management Practices

The ITIL® Foundation - Self-paced eLearning package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)
• Interactive e-Learning (quizzes and knowledge checks)
• Auto-marked Sample Papers

The ITIL® Foundation Examination is:

• 60 Minutes Duration
• 40 Multiple Choice Questions
• 65% Minimum required score to pass
• Closed book
• No Prerequisites