The ITIL® Foundation (Version 5) course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today's fastmoving, AIenabled environments. Participants will explore the ITIL Service Value System, guiding principles, value cocreation, the digital product and service lifecycle, and the four dimensions of service managementequipping them to improve collaboration, consistency, and value delivery across their organisation.

Embark on a transformative learning experience that supports your professional development, at your own pace and from your own space. ITIL® Official eLearning is designed to empower you with a dynamic, flexible, personalised, and engaging approach that enables you to sharpen your skills and reach your educational objectives.

There are three purchase options for you to choose from:

• Exam Prep: For learners who prefer to prepare for exam success on their own.
• eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
• eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.

The ITIL® Foundation - Self-paced Exam Prep package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

This course is ideal for anyone involved in delivering, supporting, or improving digital products and ITenabled services. Suitable for all career stages, it is valuable for IT professionals, business staff who work with IT teams, service managers, product owners, and anyone seeking a common framework to enhance communication and outcomes across the organisation.

There are no pre-requisites for the Foundation course. However, it is assumed that course participants are working or have worked in an IT environment or equivalent.

• Gain a strong understanding of how modern digital products and services are created, delivered, and continuously improved.
• Learn ITIL's guiding principles and how they support better decisionmaking and more effective collaboration.
• Understand the ITIL Service Value System and Four Dimensions of Service Management for a holistic, integrated approach.
• Build confidence using consistent practices that improve service quality, speed, and customer experience.
• Prepare for the globally recognised ITIL® Foundation (Version 5) certification exam, enabling further ITIL progression.

• How the ITIL® (Version 5) service management framework has evolved to adopt modern technologies and ways of working.
• The common language and the key concepts of ITIL®.
• The overall understanding of how to manage modern IT-enabled services.
• How to use the ITIL® (Version 5) guidance to improve your work and the work of the organization.

Bite-sized learning modules can include:

• Module 1 | Key Concepts of Digital Product & Service Management
  
• Module 2 | The Four Dimensions of Service Management
• Module 3 | ITIL Service Value System (SVS)
• Module 4 | The Digital Product & Service Lifecycle
• Module 5 | ITIL Management Practices

The ITIL® Foundation - Self-paced Exam Prep package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

The ITIL® Foundation Examination is:

• 60 Minutes Duration
• 40 Multiple Choice Questions
• 65% Minimum required score to pass
• Closed book
• No Prerequisites