ITIL® 5 Foundation
= Scheduled class
= Guaranteed to run
= Fully booked
| LOCATION | February | March | April | May |
|---|---|---|---|---|
| Auckland | ||||
| Hamilton | ||||
| Christchurch | ||||
| Wellington | ||||
| Virtual Class |
The ITIL® 5 Foundation course provides a solid introduction to modern digital product and service management, giving learners the core concepts, language, and practices needed to operate effectively in today’s fast‑moving, AI‑enabled environments. Participants will explore the ITIL Service Value System, guiding principles, value co‑creation, the digital product and service lifecycle, and the four dimensions of service management—equipping them to improve collaboration, consistency, and value delivery across their organisation.
Advance your career with the ITIL® Foundation course, crafted by the creators of ITIL®: Course, Online proctored exam voucher, Offical eBook and Online Training Material, all in one bundle!
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
- Gain a strong understanding of how modern digital products and services are created, delivered, and continuously improved.
- Learn ITIL’s guiding principles and how they support better decision‑making and more effective collaboration.
- Understand the ITIL Service Value System and Four Dimensions of Service Management for a holistic, integrated approach.
- Build confidence using consistent practices that improve service quality, speed, and customer experience.
- Prepare for the globally recognised ITIL® 5 Foundation certification exam, enabling further ITIL progression.
Module 1: Key Concepts of Digital Product & Service Management
- Core concepts of digital products, services, outcomes, costs, risks, experience, and sustainability
- How value is co‑created between providers, consumers, and stakeholders
Module 2: The Four Dimensions of Service Management
- Organisations & People
- Value Streams & Processes
- Information & Technology
- Partners & Suppliers
Module 3: ITIL Service Value System (SVS)
- Guiding Principles
- Governance
- Service Value Chain
- Management Practices
- Continual Improvement
Module 4: The Digital Product & Service Lifecycle
- Purpose of each lifecycle activity
- Discovery, design, build, deliver, operate, support
- Integrating lifecycle activities to create value
Module 5: ITIL Management Practices
- Overview of practice categories
- How official practice guides support consistent ways of working
The ITIL® Foundation Package includes:
- Online proctored exam voucher
- Official eBook
- Online training material
The ITIL® Foundation Examination is:
- 60 Minutes Duration
- 40 Multiple Choice Questions
- 65% Minimum required score to pass
- Closed book
- No Prerequisites