The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management at both strategic and operational levels, maximizing value from these practices. With bite-sized modules, the course is tailored for busy professionals, allowing you to learn at your own pace through engaging, interactive content. You’ll access a range of resources, including multimedia quizzes, real-world case studies, and the Official ITIL 4 glossary. Self-paced learning empowers you to tailor your learning experience, apply ITIL 4 to complete projects and prepare thoroughly for certification with comprehensive support materials.

The interactive e-learning portal is designed for convenience, enabling you to learn at your own pace, anytime and anywhere in the world. You can fit your studies around your schedule, taking the exam online at a time that suits you best.

There are two purchase options for you to choose from:

• eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
• eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.

The ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)
• Interactive e-Learning (quizzes and knowledge checks)
• Auto-marked Sample Papers

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Popular among professionals who have advanced to roles such as:

Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ITIL 4 Specialist: Collaborate, Assure and Improve

By the end of this course, you will be able to:

• Understand the key concepts of the Collaborate, Assure, and Improve (CAI) practices
• Understand the processes of the CAI practices
• Understand the roles and competences of the CAI practices
• Understand how information and technology support and enable the CAI practices
• Understand the role of partners and suppliers in the CAI practices
• Understand how the ITIL capability model can be used to develop the CAI practices
• Understand how the ITIL guiding principles support the CAI practices.

Module 1: Introduction to the CAI practices

Module 2: Relationship Management

• Overview Relationship Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Relationship Management Capability Development

Module 3: Supplier Management

• Overview Supplier Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Supplier Management Capability Development

Module 4: Service Level Management

• Overview Service Level Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Service Level Management Capability Development

Module 5: Continual Improvement

• Overview Continual Improvement
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Continual Improvement Capability Development

Module 6: Information Security Management

• Overview Information Security Management
• Value Streams and Processes
• Organisations and People
• Information and Technology
• Partners and Suppliers
• Information Security Management Capability Development

The ITIL® 4 Specialist: Collaborate, Assure and Improve - Self-paced eLearning package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)
• Interactive e-Learning (quizzes and knowledge checks)
• Auto-marked Sample Papers

The ITIL® 4 Specialist: Collaborate, Assure and Improve Examination is:

• 90 Minutes Duration
• 60 Multiple Choice Questions
• 65% Minimum required score to pass
• Closed book