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Cancellation, Transfer & Refund

Cancellations or transfers at late notice can sometimes have a serious impact on the viability of a course or can preclude others from attending a previously full course. We do accept cancellations and transferrals to courses scheduled more than 10 working days in the future at any time without a charge. However, if your cancellation or transferral is received at short notice the following charges will apply:

If notification is received: Transfer Cancellation
More than 10 working days prior to course date No Charge Full Refund
Between 5 and 10 working days prior to course date 25% Transfer Fee 50% Refund
Less than 5 working days prior, or on the first day of the course 50% Transfer Fee No Refund

We are happy to accept substitutions meeting the required course pre-requisites at any time without charge.

The transfer policy for our long courses (three months or longer), the following charges will apply:

  • If transferring to another (similar length) ACE course and written notification is received more than ten days prior to the course date there is no charge.
  • If transferring to another (similar length) ACE course and written notification is received within seven days after the start of the course there is a fee charged of $500 or 10% of the amount paid, whichever is lesser.
  • If transferring to another Institute and written notification is received with the offer of place within seven days after the start of the course there is a fee charged of $500 or 10% of the amount paid, whichever is lesser.
  • The cancellations policy for our long courses (three months or longer), the following charges will apply:
    • If written notification of cancellation is received within seven days after the start of the course there is a fee charged of $500 or 10% of the amount paid, whichever is lesser.
    • If written notification of cancellation is received after seven days after the start of the course there is no refund.
    • We are happy to accept substitutions meeting the required course pre-requisites at any time upon payment of a $200 administration fee.
    • If appropriate, ACE will write to the New Zealand Immigration Service to inform them of the cancellation of the course.

In the unlikely event of the course in which you have enrolled is cancelled or ACE ceases to offer that course a full refund of all monies paid will be made within thirty days of receipt of claim. The claim must be in writing, dated, signed and sent or delivered to ACE. Include name, address, phone, email address and details of claim.


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