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Home Courses MB-200: Dynamics 365 Customer Engagement Core


MB-200: Dynamics 365 Customer Engagement Core

Length: 5 Days    Cost: $3,650 + GST    Version: Microsoft Dynamics 365

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About this Course

The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings.


This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

Software Assurance Vouchers

Yes - 4 days

At Course Completion

After completing this course, you will be able to:

  • Identify platform components.
  • Understand administrator options.
  • Effectively model data.
  • Build a basic model driven application on the Power Platform.
  • Build a basic canvas application on the Power Platform.
  • Manage user’s access to data and functionality using security.
  • Identify automation options available in the Power Platform.
  • Identify when to use what automation.
  • Create and use business rules.
  • Create and use workflows.
  • Create and use Microsoft Flows.
  • Create and use business process flows.
  • Identify key integration scenarios.
  • Configure and use integrated email.
  • Configure and use Outlook integration.
  • Configure and use additional Office integrations.
  • Import and export data.
  • Enable and update first-party applications.
  • Install third-party applications.
  • Configure managed and unmanaged solutions.
  • Update and patch solutions.
  • Distribute solutions.

Course Outline

Day 1 & 2:

Module 1: Platform Overview

Module 2: Data Modeling

Module 3: Model Driven Apps

Module 4: Canvas Apps

Module 5: Security

Day 3:

Module 1: Platform Automation Overview

Module 2: Business Rules

Module 3: Workflows

Module 4: Microsoft Flows

Module 5: Business Process Flows

Day 4:

Module 1: Introduction to Integrations

Module 2: Integration with Office

Module 3: Managing Data

Day 5:

Module 1: Manage Instances and Applications

Module 2: Manage Solutions

Module 3: Additional Deployment Considerations

Module 4: Documentation and Testing

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