ITIL is the most widely adopted approach for IT Service Management in the world. This course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Our ITIL training is designed to help participants gain an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL 4 to lead and mentor others.

Embark on a transformative learning experience that supports your professional development, at your own pace and from your own space. ITIL® Official eLearning is designed to empower you with a dynamic, flexible, personalised, and engaging approach that enables you to sharpen your skills and reach your educational objectives.

There are three eLearning options for you to choose from:

• Essentials: For learners who prefer to prepare for exam success on their own.
• eLearning: For self-paced learners seeking an engaging interactive eLearning experience to guide exam preparation.
• eLearning+: For self-paced learners in search of a comprehensive and interactive eLearning experience, backed by Official Mock Exams and a free exam retake to instil confidence and increase their chances of exam success.

The ITIL® Foundation - Self-paced Essential package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

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ITIL® is a trade mark of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

ITIL® is for you if you are:

• IT Specialist Application Development
• IT Specialist Change Management
• IT Operations Specialist
• IT Development Manager
• IT Service Operations Manager
• IT Team Leader
• Chief Digital Officer
• IT Project Manager
• Transformation Manager
• IT Service Manager
• Digital Product Manager

There are no pre-requisites for the Foundation course. However, it is assumed that course participants are working or have worked in an IT environment or equivalent.

• Flexibility at your fingertips: your learning, your way
• Self-directed learning: take the lead in your education
• An engaging learning environment: make learning enjoyable and effective
• Real-time feedback and progress tracking: stay on top of your learning journey
• Unparalleled quality: learn from the best
• Personalised: customise your learning experience to your needs
• Support when you need it: your success, our commitment
• Our pass rates are well in excess of the national average (nearly 100%!), there is really no reason you should fail!

Embrace the eLearning Revolution: Delivered through Canvas Learning Management System (LMS), the ITIL® 4 Official eLearning will revolutionise your learning experience.

• An engaging multimedia approach
• Interactive elements
• Multi-level learning structure that accommodates individual preferences
• Quizzes and knowledge checks to ensure seamless progress tracking
• Mobile-friendly, responsive content available through the student mobile app

• How the ITIL® 4 service management framework has evolved to adopt modern technologies and ways of working.
• The common language and the key concepts of ITIL®.
• The overall understanding of how to manage modern IT-enabled services.
• How to use the ITIL® 4 guidance to improve your work and the work of the organization.

Bite-sized learning modules can include:

• Module 1 | Introduction
• Module 2 | Key concepts of service management
• Module 3 | Key Concepts of ITIL 4
• Module 4 | Guiding principles
• Module 5 | Management practices
• Module 6 | Course review

The ITIL® Foundation - Self-paced Essential package includes:

• Online Proctored Exam Voucher
• Official eBook
• Online Training Material (12-month license)

The ITIL® Foundation Examination is:

• 60 Minutes Duration
• 40 Multiple Choice Questions
• 65% Minimum required score to pass
• Closed book
• No Prerequisites