IT3SLC: ITIL Service Lifecycle Continual Service ImprovementLength: 4 Cost: $2,355 + GST Version: ITIL®
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About this Course
The ITIL Continual Service Improvement course enables you to gain a deep understanding of the ITIL Continual Service Improvement phase to enhance the quality of IT service provision. It covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
This course is aimed at: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
A pass in the ITIL V3 or 2011 Foundation certificate or the ITIL V2-V3 Bridging certificate from either EXIN, ISEB or APMG. Proof will need to be provided before attending the course. Candidates should have exposure to basic concepts in IT and related work experience of at least two years.
At Course Completion
On completion of the course candidates can expect to gain competencies in the following:
Exam and Professional Qualification:
Students should complete at least 21 hours of personal study by reviewing the syllabus and the Continual Service Improvement book in preparation for the examination. The examination consists of a complex multiple choice, closed book paper of 8 questions, to be completed in 90 minutes. Those passing the exam will attain 3 credits towards the ITIL Expert qualification.